Football safety stewards are vital to any ground, be it Division 3 or Premier League. In most cases, a Football steward is the very first person that your customers come into contact with – hiring the right staff has never been so imperative and that’s why first impressions count.
Don’t just take our word for it:
“I have not been let down in any event and they have been praised by many senior managers at *** for their professional ability and commitment. While working with Achilleus I was sufficiently impressed by their maturity and people skills that I recommended them to *** to act in a Stewarding and Response Team roles. I have not been let down in any event and they have been praised by many senior managers at *** for their professional ability and commitment.”Premiership football club safety officer
Since its inception Achilleus has provided football safety stewards to all levels of clubs from the national stadium, Division 1, Premier League to the Ryman League. We understand that you require highly trained team members, each playing a vital role in ensuring the health and safety of your ground. From showing people to their seats and meeting and greeting fans from all over the country and on occasion from all over the world. You need your Stewards to monitor and direct crowds and provide directions, our football stewards appreciate that their duties are wide ranging and sometimes challenging. And that’s why customer service is at the heart of what we do.
Football stewards are the eyes and ears of your ground – they will need to know your ground like the back of their hands as well as understand how to report potential problems to Supervisors, Control and other relevant agencies.
But what is the difference between a steward and an Achilleus’ Football Safety Steward?All Achilleus’ football safety stewards are put through their paces – they will have passed or be working towards an NVQ Level 2 Spectator Safety Qualification and carried out further training within the company including Physical Intervention, First Aid and in customer service training.
We’ve got it covered
You may require football safety stewards to a one off game such as a cup match, increased risk game or you may require staffing for all or part of a season. Whatever your needs Achilleus can fulfil you stewarding needs and we are only a phone call or email away. Whether you require football safety stewards to meet and greet customers, answer visitor queries about your ground , give directions or tear tickets, Achilleus provides reliable, customer focused and smart staff that can handle a multitude of tasks. Our football stewards are motivated individuals that are able to work not only as part of a team but also under their own guidance and initiative. As members of the Football Safety Officers Association, we are proud to offer football safety stewards that are reliable, presentable, trained and motivated people with good communication and people skills. That’s because the modern football safety steward must be adaptable and multi-skilled in their approach so that they can manage all manner of situations in what can sometimes be extremely demanding environments.
In order to do that, our football safety stewards are trained with qualifications in:
- NVQ Level 2 or 3 Spectator Safety/Crowd Management
- NVQ Level 2 Customer Service
- Communication Skills
- Conflict Management
- First Aid (Basic and First Aid at Work)
- BTEC Level 2 Physical Intervention/Restraint
- NVQ Level 2 Health and Safety
- NVQ Level 3 Supervisory Skills
- Defibulator & CPR Training coming in 2013
In addition our football safety stewards have a working knowledge of law, risk management and the prevention of terrorism. In addition to this a majority of our football safety stewards have attended Project Argus and Project Griffin courses, this we feel is vital to ensure that they can play their part in further protecting your fans and stakeholders from the threat of terrorism. These skills and others can be expected of your Achilleus Football Safety Steward.
Screening and vetting
Screening and vetting
All Football Safety Stewards are screened and vetted to a 10-year standard as detailed in BS7858:2012 including enhanced Criminal Bureau Check. And, all of our services are preformed in line with current industry guidelines and best practice, including British Standard BS 8406 :2009– the British Standard for Event Stewarding and Crowd Safety. For full details of our vetting and screening policy, please click here.